Covered California

By Chad Terhune
December 2, 2014

Nearly four in 10 Californians say the state’s health exchange isn’t working well as the second open enrollment gets underway, a new survey shows.

The results from the Public Policy Institute of California survey may reflect persistent service problems experienced by some consumers as well as continued partisan opposition to the federal overhaul.

More than half of people, 52%, said the Covered California exchange is working well. That’s down from 54% who gave high marks in May.

Thirty-nine percent said it’s not working too well or not at all. Nine percent didn’t know.

Californians also remain split over President Obama’s Affordable Care Act overall. Open enrollment in private health insurance began Nov. 15 and runs through Feb. 15.

Forty-six percent of Californians surveyed had a generally favorable opinion of the health law while 43% were unfavorable.

Nationally, the sentiment has been more negative.

Last month, 46% of people surveyed in the U.S. had an unfavorable view of the health law compared to 37% favorable, according to a Kaiser Family Foundation poll.

The latest results on satisfaction with Covered California mirror some earlier consumer feedback.

In a survey published in July, nearly 40% of newly insured people said signing up through Covered California was difficult, according to the Kaiser Family Foundation.

Many consumers and insurance agents have vented about long wait times when trying to reach the state’s call center and frequent glitches with the online enrollment system.

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