By Lena H. Sun and Scott Wilson
Tuesday, October 22, 2013
Days before the launch of President Obama’s online health insurance marketplace, government officials and contractors tested a key part of the Web site to see whether it could handle tens of thousands of consumers at the same time. It crashed after a simulation in which just a few hundred people tried to log on simultaneously.
Despite the failed test, federal health officials plowed ahead.
When the Web site went live Oct. 1, it locked up shortly after midnight as about 2,000 users attempted to complete the first step, according to two people familiar with the project.
As new details emerged about early warning signs of serious deficiencies in HealthCare.gov, Obama on Monday gave a consumer-friendly defense of the health-care law, insisting that the problems many Americans have faced in trying to enroll in insurance plans will be fixed quickly.
“There’s no sugarcoating it: The Web site is too slow; people have been getting stuck during the application process,” he said at a White House event.
At the same time, he admonished Republican critics of the federal insurance exchange, saying that “it is time to stop rooting for its failure.”
The president’s remarks reflected rising anxiety within his administration over the widening problems with the online enrollment process. “There’s no excuse for the problems,” he added, “and they are being fixed.”
Obama said government officials are “doing everything we can possibly do” to repair the site, including 24-hour work from “some of the best IT talent in the country.”
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