Barack Obama

In this Thursday, Oct. 17, 2013, file photo President Barack Obama speaks in the White House State Dining Room in Washington after lawmakers voted the previous day to end the 16-day partial federal government shutdown and avoid financial default. Obama will turn his attention to the flawed roll out and computer glitches concerning the Affordable Care Act. (AP Photo/Jacquelyn Martin)

By Julie Pace, Associated Press
Posted: 10/21/13, 7:02 AM PDT |

WASHINGTON — President Barack Obama is expected to acknowledge that widespread problems with his health care law’s rollout are unacceptable, as the administration scrambles to fix the cascade of computer issues.

Obama was scheduled to speak Monday from the Rose Garden, his first health care-focused event since the scope of the problems became apparent. The troublesome rollout of the health care exchanges has been a glaring embarrassment for Obama’s signature legislative achievement.

White House officials say the president will discuss steps the administration is taking to address the failures, including ramping up staffing at call centers where people can apply for insurance by phone. The Department of Health and Human Services says it is also bringing in technology experts from inside and outside of government to help diagnose the issues.

HHS, in a memo released Sunday, said it was also putting in place “tools and processes to aggressively monitor and identify parts of where individuals are encountering errors or having difficulty using the site, so we can prioritize and fix them.”

Obama will be flanked at the Rose Garden event by people the White House says have already enrolled during the first three weeks of sign-ups. Enrollment figures are being closely guarded by the administration, which plans to release the first round of data in mid-November.

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