Covered California

By Susan Abram, Los Angeles Daily News
Posted: 10/17/13, 7:48 PM PDT |

A directory of physicians on the Covered California website was taken offline because of errors, and it won’t be back up until next week, state officials said Thursday.

Officials for the state-run online market exchange that lists 12 health-insurance plans said the provider directory was taken down temporarily to make improvements to the system, including speed, navigation and search functions.

But a spokeswoman for the California Medical Association said the directory had several factual errors.

“Updating and calibrating the directory is a complex, labor-intensive effort,” Covered California officials said in a statement. “The files are very large, and the search tool cross-references literally tens of thousands of doctors, hospitals and other providers across a dozen insurance companies.”

Officials also acknowledged the speed was slow, “partially bogged down by high interest and traffic. “

Since it launched on Oct. 1, Covered California has started 94,500 applications, according to figures released this week. In addition, there have been nearly 1.6 million unique visitors to the site.

But some glitches have occurred along the way, prompting other short-lived shutdowns on the website. The provider directory wasn’t open to the public until Oct. 8.

To read entire story, click here.